Software
Application Training
There has consistently been one single
problem area for the vast majority of new business owners
we work with. That problem is software application training
and implementation.
This problem always rears its ugly head
after the selection and purchase of the software package.
And while the importance of proper vendor and product
selection is critical, even the perfect selection does
not address this problem.
The vast majority of new business owners
think of their back office software package as being an
application that is as generic and as broadly functional
as a Microsoft Word, or QuickBooks program. That is a
major miscalculation!
A proper software application requires
a huge number of business rules to be defined and finalized
before implementation. Forgetting to complete, or not
knowing what all of those rules are can be fatal, unless
you have an unlimited amount of capital on hand. Any reputable,
and I mean reputable, software vendor will clearly explain
that it is not their function or responsibility to define
these critical business rules for you. They are there
to program them and ensure they function exactly as you
defined them.
You absolutely need someone who has a
complete understanding of the process, the required data
and the hands on experience of similar implementations
on your team! The ability to properly test all application
functionality and commission plan pay out before launch
is arguably the most important operational issue you will
face. No one who has personally experienced this process
of implementation would argue that you will save thousands
of dollars by retaining the proper assistance.
As well, all reputable, there is that
word again, software vendors will provide, or offer, basic
user training on their system. Normally this is offered
online, or you may travel to their offices to sit through
1 to 2 days of basic training. But this is not adequate
for the vast majority of customers. 4-OPS offers cost
effective alternatives to come to your business location
and provide more targeted training for your entire staff.
This service allows you to save travel expenses for a
large staff, and more importantly saves time by eliminating
invaluable days out of the office.
Contact
us today for more information on how we can help you
manage these critical issues.
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